Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

The Ambulatory Division with Beth Israel Lahey Health Behavioral Services (BILHBS) consists of several Community Behavioral Health Clinics that serve a diverse clientele in a variety of office-based and outreach-based settings. Our outpatient clinics aim to support children, adolescents, adults, families & couples with mental health and substance use disorders through counseling and therapy sessions and other group programming activities. Services include an addiction day treatment program, driver alcohol education & repeat offender programs, court evaluations, medication clinics and more.

The Manager-Clinic Operations will contribute to the smooth operation of the program(s). The Manager - Clinic Operations performs, coordinates and oversees administrative functions and projects within a program or group of programs within the clinic location.

Manager - Clinic Operations Responsibilities:

• Oversees and ensures that the office administrative functions assigned are effectively carried out, including, but not limited to scheduling, front desk, admissions and medical records.

• Provide professional assistance to management staff; and support the Operations Director with the implementation of changes within the program(s) to enhance the admission process and overall client experience

• Performs difficult, complex, technical, and/or specialized office support work, which requires independent judgment, the application of technical skills, and a detailed knowledge of the activities and procedures specific to the program/division assigned.

• Supervise staff, including determining workloads and schedules, evaluating staff performance, providing training and making hiring, promotion and disciplinary recommendations.

• Oversee database of program employee and group room schedules to assess immediate availability.

• Performs project research and report preparation related to the program through database and statistical reports.

• Assist in the management of tracking employee productivity, understanding the impact that this has on overall program operations.

• Oversee office manager and tasks associated with this function, including facilities oversight, accounts payable, payroll, purchasing, etc.

Requirements:

• High School Diploma/GED

• Minimum of 3 yrs. experience in a related field

• Basic supervisory principles and practices. Techniques for dealing effectively with the public and staff, in person and over the telephone.

• Standard office administrative practices and procedures, including the use of standard office equipment; Records management principles and practices; computer applications; Excel and Word, knowledge of electronic health records a plus.

Schedule:

Full Time; 40 hrs, Monday-Friday (Day Hours)

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled