Plano 1 (31061), United States of America, Plano, Texas

Senior Associate, Commercial Communications

Capital One is looking for an energetic and strategic communicator to join our team and support the comprehensive communications strategy for the Commercial Bank! The Senior Associate, Communications role is grounded in creativity -- developing and delivering on plans to inform and engage associates while helping them stay connected to our Commercial Bank goals, strategy, and culture.

You’ll develop communications plans, innovate new ways to engage our associates through creative campaign delivery, deeply understand team and business needs, influence stakeholders, assess the performance and health of our communications strategy through metrics analysis, recognize and celebrate our associates, and more.

You will partner closely with the lead communicator to deliver on the communication needs of several businesses within the Commercial Bank. You will also partner closely with the Chief of Staff team, members of the Senior Leadership team, HR and other horizontal teams to drive alignment, engagement and connections across the org.

The individual in this role will have experience in internal corporate or banking communications or experience in marketing or external public relations. This role operates with considerable autonomy and will proactively work to develop and execute communications at a high level. The candidate must have strong written and verbal communications skills, excellent project and change management skills, and a proven ability to manage multiple projects and deadlines at one time.

Responsibilities :

• Develop and execute communications strategies for Commercial Bank executives and their organizations that help the business achieve expected results

• Ensure all messaging and communications strategies are focused, accurate, and aligned with the Commercial Communications team’s messaging and approach

• Support lead communicator on communications, including organizational announcements, meeting and speaking engagement preparation, and team updates that inform and inspire associates

• Ensure that communications tell compelling stories about business priorities, with a strong voice and through the right channels

• Develop and maintain intranet site(s), ensuring content aligns with Brand standards

• Collect and analyze associate and leadership feedback and metrics to help improve overall engagement to reach our communication goals

• Elevate impactful client and associate stories to share across the organization and Commercial Bank

Basic Qualifications :

• Bachelor’s Degree or Military experience

• At least 2 years of Corporate Communications, Internal Business Communications, Marketing, or Public Relations

• At least 2 years of experience with the Google and Adobe suites

Preferred Qualifications :

• Experience with executive communications

• Experience in diversity, inclusion, and belonging communications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

How our hybrid model works :

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days . Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

#CommOps

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).