Job Description

Summary:

The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients via telephone or from a remote location.

Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

• May install software or perform hardware testing remotely

• Enter commands and observe system functioning to verify correct operations and detect errors

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Typical Day in the Role

• Purpose of the Team: The purpose of this team is supporting engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. The candidate will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, will own and manage the customer experience over the phone and Web. When needed and will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management

• Key projects: This role will contribute to day-to-day job will be about providing both technical expertise (either on their own or by involving their colleagues), supporting Microsoft products and about being an excellent communicator and a service oriented professional. The candidate will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from their colleagues.

• Typical task breakdown and operating rhythm: The role will consist of 80% case work, 20% on their work, self-learning on new features, and extended calls

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

1. Minimum 5+ years experience with Scripting and troubleshooting

2. Minimum 5+ years experience with Data technology experience, preferably in ADF (Azure Data Factory) or SQL

1. ADF:

o Creating data pipelines.

o Data movement and transformation.

o Orchestration of workflows.

o Integration with various data sources and services.

2. SQL Server:

o Writing SQL queries.

o Managing databases.

o Designing and optimizing database schemas.

o Implementing security measures.

3. Minimum 3+ years experience with Microsoft Office suite and Adobe Reader proficiency

4. Years of Experience Required: 7-10 overall years of experience in the field. Bilingual - English & French null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.